Coronavirus [COVID-19]

26/06/2020

Update;- As from Monday 29/06/2020 our complete team will be operating back from our head office where we will attempt as normal service and opening times as possible, we will not be accepting visitors until further notice. We have made all precautions necessary to ensure social distancing and maintain our safety. 

We thank everyone for their help and patience during this diffcult time for us all.

Thanks

Snooper

29/05/2020

Update;- Our team are, unless unavoidable, working from home. Please see below our new timetable of working days, we are now reviewing this situation weekly in line with Governmerntal advise.

We will still be processing & shipping orders and responding to website & email requests. Our Technical support team can be reached on 0333 121 2252 or support@snooper.eu.

Our main Phonelines are NOT being manned at this time.

We appreciate all key workers efforts and your patence with us through this time.

Thanks

Snooper

Mon 25/05/20

Tue 26/05/20

Wed 27/05/20

Thu 28/05/20

Fri 29/05/20

Mon 01/06/20

Tue 02/06/20

Wed 03/06/20

Thu 04/06/20

Fri 05/06/20

14/05/2020

As per the UK Governments latest statement our team are, unless unavoidable, working from home. Please see below our new timetable of working days.

We will still be processing & shipping orders and responding to website & email requests. Our Technical support team can be reached on 0333 121 2252 or support@snooper.eu.

Our main Phonelines are NOT being manned at this time.

We appreciate all key workers efforts and your patence with us through this time.

Thanks

Snooper

Mon 11/05/20

 Tue 12/05/20

Wed 13/05/20

Thu 14/05/20

Fri 15/05/20

Mon 18/05/20

Tue 19/05/20

Wed 20/05/20

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Fri 22/05/20

Mon 25/05/20

Tue 26/05/20

Wed 27/05/20

Thu 28/05/20

Fri 29/05/20

17/04/2020

As per the UK Governments most up to date statement our team are, unless unavoidable, working from home. Please see below our new timetable of working days.

We will still be processing & shipping orders and responding to website & email requests. Our Technical support team can be reached on 0333 121 2252 or support@snooper.eu.

Our main Phonelines are NOT being manned at this time.

We appreciate all key workers efforts and your patence with us through this time.

Thanks

Snooper

Mon 20/04/20

 Tue 21/04/20

Wed 22/04/20

Thu 23/04/20

Fri 24/04/20

Mon 27/04/20

Tue 28/04/20

Wed 29/04/20

Thu 30/04/20

Fri 01/05/20

Mon 04/05/20

Tue 05/05/20

Wed 06/05/20

Thu 07/05/20

Fri 08/05/20

Mon 11/05/20

Tue 12/05/20

Wed 13/05/20

Thu 14/05/20

Fri 15/05/20

24/03/2020

As per the UK Governments wishes our team are, unless unavoidable, working from home.

We will still be processing & shipping orders and responding to website & email requests. Our Technical support team can be reached on 0333 121 2252 or support@snooper.eu.

Our main Phonelines are NOT being manned at this time.

We appreciate all of your unwaivering support during this difficult time for all.

Snooper

18/03/2020

Our primary concerns are with the safety & wellbeing of our customers and staff during these troubling times. We are all concerned about the spread of COVID-19 and appreciate that we should all be doing everything we can to try to limit or delay the rate at which the virus spreads.

We are timetabling our Head office opening times over the next few weeks to minimise physical contact and unecessary travel. We will be reviewing this as the situation develops. 

 

 

Wed 18/03/20

Thu 19/03/20

Fri 20/03/20

Mon 23/03/20

Tue 24/03/20

Wed 25/03/20

Thu 26/03/20

Fri 29/03/20

Mon 30/03/20

Tue 31/03/20

Wed 01/04/20

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Fri 03/04/20

Mon 06/04/20

Tue 07/04/20

Wed 08/04/20

Thu 09/04/20

Fri 10/04/20

Mon 13/04/20

Tue 14/04/20

Wed 15/04/20

Thu 16/04/20

Fri 17/04/20

 

We have been, and will continue, monitoring the health notices being issued by government agencies and ensuring our staff are protected as much as possible. We plan to continue working as normal and endeavour to maintain supply to the best of our ability. That said there may be some delays in our operations and will try to keep disruption to a minimum, this will relate to dispatch, returns, repairs, refunds.

Our Technical Support team have measures in place to ensure continuity in their contact, with home working being made available where necessary.

In the meantime we want to try to limit physical meetings as far as is possible. With this in mind, we will be looking to arrange any meetings via video rather than face-to-face for the next few weeks until things become clearer. We will not be conducting any ‘in person’ inspection/test/repair procedures during this time but devices can still be sent direct to ourselves using our inspection/test system. We hope you will agree this is a sensible precaution to make.

We’re all keen to make sure business continues as usual.

Thank you for your co-operation and keep well.

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