Coronavirus [COVID-19]

29/05/2020

Update;- Our team are, unless unavoidable, working from home. Please see below our new timetable of working days, we are now reviewing this situation weekly in line with Governmerntal advise.

We will still be processing & shipping orders and responding to website & email requests. Our Technical support team can be reached on 0333 121 2252 or support@snooper.eu.

Our main Phonelines are NOT being manned at this time.

We appreciate all key workers efforts and your patence with us through this time.

Thanks

Snooper

Mon 25/05/20

Tue 26/05/20

Wed 27/05/20

Thu 28/05/20

Fri 29/05/20

Mon 01/06/20

Tue 02/06/20

Wed 03/06/20

Thu 04/06/20

Fri 05/06/20

14/05/2020

As per the UK Governments latest statement our team are, unless unavoidable, working from home. Please see below our new timetable of working days.

We will still be processing & shipping orders and responding to website & email requests. Our Technical support team can be reached on 0333 121 2252 or support@snooper.eu.

Our main Phonelines are NOT being manned at this time.

We appreciate all key workers efforts and your patence with us through this time.

Thanks

Snooper

Mon 11/05/20

 Tue 12/05/20

Wed 13/05/20

Thu 14/05/20

Fri 15/05/20

Mon 18/05/20

Tue 19/05/20

Wed 20/05/20

Thu 21/05/20

Fri 22/05/20

Mon 25/05/20

Tue 26/05/20

Wed 27/05/20

Thu 28/05/20

Fri 29/05/20

17/04/2020

As per the UK Governments most up to date statement our team are, unless unavoidable, working from home. Please see below our new timetable of working days.

We will still be processing & shipping orders and responding to website & email requests. Our Technical support team can be reached on 0333 121 2252 or support@snooper.eu.

Our main Phonelines are NOT being manned at this time.

We appreciate all key workers efforts and your patence with us through this time.

Thanks

Snooper

Mon 20/04/20

 Tue 21/04/20

Wed 22/04/20

Thu 23/04/20

Fri 24/04/20

Mon 27/04/20

Tue 28/04/20

Wed 29/04/20

Thu 30/04/20

Fri 01/05/20

Mon 04/05/20

Tue 05/05/20

Wed 06/05/20

Thu 07/05/20

Fri 08/05/20

Mon 11/05/20

Tue 12/05/20

Wed 13/05/20

Thu 14/05/20

Fri 15/05/20

24/03/2020

As per the UK Governments wishes our team are, unless unavoidable, working from home.

We will still be processing & shipping orders and responding to website & email requests. Our Technical support team can be reached on 0333 121 2252 or support@snooper.eu.

Our main Phonelines are NOT being manned at this time.

We appreciate all of your unwaivering support during this difficult time for all.

Snooper

18/03/2020

Our primary concerns are with the safety & wellbeing of our customers and staff during these troubling times. We are all concerned about the spread of COVID-19 and appreciate that we should all be doing everything we can to try to limit or delay the rate at which the virus spreads.

We are timetabling our Head office opening times over the next few weeks to minimise physical contact and unecessary travel. We will be reviewing this as the situation develops. 

 

 

Wed 18/03/20

Thu 19/03/20

Fri 20/03/20

Mon 23/03/20

Tue 24/03/20

Wed 25/03/20

Thu 26/03/20

Fri 29/03/20

Mon 30/03/20

Tue 31/03/20

Wed 01/04/20

Thu 02/04/20

Fri 03/04/20

Mon 06/04/20

Tue 07/04/20

Wed 08/04/20

Thu 09/04/20

Fri 10/04/20

Mon 13/04/20

Tue 14/04/20

Wed 15/04/20

Thu 16/04/20

Fri 17/04/20

We have been, and will continue, monitoring the health notices being issued by government agencies and ensuring our staff are protected as much as possible. We plan to continue working as normal and endeavour to maintain supply to the best of our ability. That said there may be some delays in our operations and will try to keep disruption to a minimum, this will relate to dispatch, returns, repairs, refunds.

Our Technical Support team have measures in place to ensure continuity in their contact, with home working being made available where necessary.

In the meantime we want to try to limit physical meetings as far as is possible. With this in mind, we will be looking to arrange any meetings via video rather than face-to-face for the next few weeks until things become clearer. We will not be conducting any ‘in person’ inspection/test/repair procedures during this time but devices can still be sent direct to ourselves using our inspection/test system. We hope you will agree this is a sensible precaution to make.

We’re all keen to make sure business continues as usual.

Thank you for your co-operation and keep well.

External Links:-

17 April 2020

Temporary suspension of operations in our French fulfilment centres

In these exceptional times, our absolute priority continues to be the health and safety of our employees, selling partners, and customers. With the approval of site health and safety representatives, we have introduced new safety measures including temperature checks, masks, and enforced social distancing.

Following a French court ruling, we will temporarily suspend operations in our French fulfilment centres. We strongly disagree with the court’s decision, and we have appealed.

Our customers will continue to be able to find and order the products they need most on Amazon.fr, notably thanks to Amazon's flexible European operations and to the Merchant Fulfilment Network. If you have FBA offers in France and inventory located in a fulfilment centre outside of France, your offers will still be live on Amazon.fr.

In the coming days, please closely monitor Seller Central for updates. We are committed to sharing information as quickly as we can.

We are sorry about this decision, which we know primarily affects you. We want to assure you that Amazon teams in France will continue to be relentlessly engaged on your behalf to find operational solutions best suited to your specific needs, as well as provide you the support you need through this critical time. We appreciate your understanding and patience as we navigate through this unprecedented situation.